Terms of service

TERMS OF SERVICE

Effective Date: September 1, 2026

Welcome to Her Choice PH – Luxe Skin.

These Terms of Service govern your access to and use of our website, products, services, and online purchasing facilities. By accessing our website or placing an order, you agree to these Terms of Service, together with our applicable policies, including our Return and Refund Policy and Privacy Policy.

These Terms are intended to create a fair, transparent, and reasonable relationship between Her Choice PH – Luxe Skin and its customers.

Nothing in these Terms is intended to remove, waive, or limit consumer rights that cannot legally be excluded under applicable Philippine law.

1. ABOUT OUR ONLINE STORE

Her Choice PH – Luxe Skin operates an online store through this website and offers products directly to customers.

For customer service, order concerns, returns, refunds, replacements, cancellations, and delivery concerns, our official customer service email is the preferred channel for written communication and documentation.

Applicable business information and required disclosures are made available through the appropriate areas of our website in accordance with applicable requirements.

2. ACCEPTANCE OF THESE TERMS

By accessing, browsing, or using our website, or by placing an order, you acknowledge that you have read and agreed to these Terms of Service.

If you do not agree with these Terms, please do not use the website or place an order.

Our Terms of Service, Return and Refund Policy, Privacy Policy, and other applicable policies may apply together.

Where a specific matter is covered in greater detail by a separate policy, that specific policy will also apply.

3. CUSTOMER RESPONSIBILITY

Customers are responsible for providing complete, accurate, and truthful information when using our website or placing an order.

This includes, where applicable:

  • Correct customer name

  • Complete and accurate delivery address

  • Valid contact information

  • Correct order details

  • Accurate payment information

Customers are encouraged to review their order carefully before submitting it.

Customers must also exercise reasonable care and cooperation regarding order confirmation, address verification, payment verification, delivery, and legitimate order-related concerns.

4. PRODUCT INFORMATION AND REPRESENTATION

We make reasonable efforts to ensure that product information, descriptions, images, prices, and other relevant information displayed on our website are accurate.

Customers are encouraged to review available product information, directions, warnings, ingredients, and other relevant details before purchasing and using a product.

Product images are intended to represent the products offered.

Minor differences in packaging, labeling, or presentation may occur due to reasonable product or packaging updates, provided that the product delivered remains consistent with its applicable description and legal requirements.

Nothing in this section allows us to provide a product that materially differs from its advertised or agreed description.

5. PRODUCT USE AND INDIVIDUAL RESULTS

Individual experiences and results may vary.

Skincare and personal care results may differ from person to person depending on individual factors and the proper use of the product.

Customers should follow the product instructions and review relevant product information before use.

Customers should also review available ingredient information where appropriate.

A statement that individual results may vary does not remove a customer's rights in cases involving a defective product, an incorrect product, misleading information, or another legitimate concern covered by applicable law.

6. PRICING AND PRODUCT AVAILABILITY

We make reasonable efforts to ensure that prices and product availability displayed on our website are accurate.

However, errors may occasionally occur due to:

  • Typographical errors

  • Technical or system errors

  • Incorrect pricing

  • Incorrect discount application

  • Product availability changes

  • Other unintentional errors

Where a clear or obvious error materially affects an order, we may review the transaction and communicate with the customer regarding the appropriate resolution.

We will make reasonable efforts to handle pricing and availability issues fairly and transparently.

We will not intentionally use pricing errors or technical errors in a misleading or deceptive manner.

7. PROMOTIONS AND DISCOUNT CODES

Promotions, discounts, vouchers, and discount codes may be subject to specific terms and conditions.

Unless otherwise stated:

  • Promotions are valid only during the stated promotional period.

  • Promotions may be subject to eligibility requirements.

  • Discount codes may be limited to one use per customer or order where stated.

  • Promotions may not be combined unless expressly permitted.

  • Promotions may not be exchanged for cash unless otherwise required by applicable law.

  • Fraudulent or abusive use of promotions may result in the review or cancellation of the affected transaction.

Where a clear technical or pricing error affects a promotion, we may take reasonable steps to correct the error, subject to applicable law.

8. ORDERS AND ORDER ACCEPTANCE

Placing an order through our website does not automatically mean that the order has been finally accepted or approved.

We may review an order before processing or shipment.

An order may require further review in circumstances involving:

  • Incorrect or incomplete information

  • Payment concerns

  • Duplicate orders

  • Product availability issues

  • Suspected fraudulent activity

  • Clear pricing or technical errors

  • Other legitimate order-processing concerns

Where further information or clarification is reasonably necessary, we may contact the customer using the information provided in the order.

Orders will not be arbitrarily refused or cancelled.

9. ORDER CONFIRMATION AND ADDRESS VERIFICATION

Before processing or shipping an order, we may verify relevant order information.

Verification may include:

  • Confirmation of the order

  • Confirmation of the delivery address

  • Confirmation of contact information

  • Confirmation of the customer's intention to proceed with shipment

A customer may be requested to reply to an order confirmation message before shipment.

If important order or delivery information cannot reasonably be verified, the order may be placed on hold while clarification is requested.

Where necessary and appropriate, an order may be cancelled before shipment if essential information cannot be reasonably confirmed.

This process is intended to help prevent:

  • Incorrect deliveries

  • Wrong or incomplete addresses

  • Avoidable delivery delays

  • Unnecessary Return to Sender (RTS) transactions

  • Fraudulent or unauthorized orders

10. PAYMENT AND PAYMENT VERIFICATION

Customers must provide accurate payment information when using a prepaid payment method.

We may reasonably verify payment before processing an order.

Orders may be delayed or reviewed where there are concerns involving:

  • Unverified payment

  • Duplicate payment

  • Incorrect payment reference

  • Payment processing errors

  • Unauthorized payment concerns

  • Suspected fraudulent transactions

A payment-related concern will be reviewed based on the circumstances and available records.

Where an incorrect or duplicate payment is confirmed, the appropriate resolution will be assessed and handled accordingly.

11. CASH ON DELIVERY (COD) ORDERS

Customers placing a Cash on Delivery (COD) order confirm their intention to receive and pay for the order upon successful delivery.

Customers are responsible for providing:

  • Accurate delivery information

  • Correct contact details

  • Reasonable availability to receive the parcel

If a COD order is refused, unclaimed, or returned due to circumstances attributable to the customer, the parcel may be subject to the Return to Sender (RTS) process.

Because payment has not been collected for a refused COD order, no refund is applicable.

Repeated refused or failed COD deliveries may affect a customer's eligibility to use COD for future purchases.

Where reasonably necessary, we may:

  • Restrict future COD orders

  • Require prepaid payment for future orders

  • Review future orders where there is a reasonable history of repeated failed or refused deliveries

This does not prevent customers from raising legitimate concerns regarding a product, delivery, or other matter covered by applicable law.

12. PREPAID ORDERS

A prepaid order is an order for which payment has been successfully completed before delivery.

Customers who wish to request cancellation should contact us as soon as reasonably possible.

Cancellation may be possible before the order has been processed or shipped, depending on the status of the order.

Once an order has been handed over to the courier or is already in transit, cancellation may no longer result in an immediate or full refund.

Applicable rules regarding cancellation, shipping costs, Return to Sender (RTS), and refunds are governed by our Return and Refund Policy and applicable law.

13. ORDER CANCELLATION

Customers may request cancellation of an order. However, submitting a cancellation request does not automatically guarantee that the order can be cancelled.

The ability to cancel may depend on:

  • The current status of the order

  • Whether payment has been completed

  • Whether the order has already been processed

  • Whether the order has been handed over to the courier

  • Whether the goods are already in transit

  • The reason for cancellation

Where an order has already been paid for and is already with a third-party delivery service or in transit, cancellation and any applicable refund will be handled according to applicable law, the circumstances of the transaction, and our Return and Refund Policy.

Customers remain entitled to raise legitimate concerns involving defective, incorrect, damaged, or otherwise non-conforming products.

14. SHIPPING AND DELIVERY

We make reasonable efforts to process and deliver orders according to the applicable delivery arrangements.

Delivery dates and delivery estimates are estimates unless a specific delivery commitment has been expressly stated.

Customers are responsible for providing a complete and accurate delivery address.

Delivery delays may occur due to circumstances including:

  • Courier operational delays

  • Weather conditions

  • Road closures

  • Public emergencies

  • Incorrect or incomplete customer information

  • Other events outside reasonable control

Where a delivery concern occurs, we will provide reasonable assistance and coordinate, where appropriate, based on the circumstances of the case.

15. COURIER AND DELIVERY EVENTS

We may use third-party courier or delivery providers for the transportation of orders.

A delivery issue will be assessed based on its actual cause and available records.

Where appropriate, we may coordinate with the courier regarding:

  • Delivery delays

  • Lost parcels

  • Damaged parcels

  • Delivery concerns

  • Return to Sender (RTS) shipments

The involvement of a third-party courier does not automatically determine responsibility for every delivery issue.

We will assess concerns based on the actual circumstances, available records, applicable policies, and applicable law.

16. RETURN AND REFUND POLICY

Returns, replacements, refunds, refused deliveries, Return to Sender (RTS) shipments, opened products, defective products, incorrect items, and related concerns are governed by our Return and Refund Policy.

Customers are encouraged to review the Return and Refund Policy before placing an order.

Nothing in these Terms of Service overrides mandatory consumer rights or remedies available under applicable Philippine law.

17. CUSTOMER COMPLAINTS AND INTERNAL RESOLUTION

We maintain an internal process for receiving and reviewing legitimate customer complaints and concerns.

Customers may submit concerns through our official customer service email and should provide relevant information, such as:

  • Customer name

  • Order number, where applicable

  • Description of the concern

  • Relevant photos or supporting information, where applicable

We may request reasonable additional information or supporting evidence when necessary to review a concern fairly.

We will make reasonable efforts to review and address legitimate concerns in an accessible and efficient manner.

Our internal complaint process is intended to provide an opportunity for concerns to be reviewed and resolved directly and fairly.

Nothing in this section removes any rights or remedies available under applicable law.

18. PRIVACY

Our collection, use, storage, and protection of personal information are governed by our Privacy Policy and applicable data privacy laws.

Personal information may be collected and processed where reasonably necessary for purposes such as:

  • Processing orders

  • Processing payments

  • Delivering products

  • Customer communication

  • Handling legitimate customer concerns

  • Preventing fraud and unauthorized transactions

Please review our Privacy Policy for further information.

19. INTELLECTUAL PROPERTY

Unless otherwise stated, the content available on this website, including where applicable:

  • Brand names

  • Logos

  • Product images

  • Website content

  • Graphics

  • Marketing materials

  • Original written content

is owned by, licensed to, or used with authorization by Her Choice PH – Luxe Skin.

Such content may not be copied, reproduced, distributed, or commercially used without appropriate authorization, except where permitted by applicable law.

20. PROHIBITED OR ABUSIVE USE OF THE WEBSITE

Customers and website users must not use our website for unlawful, fraudulent, abusive, or unauthorized purposes.

Prohibited activities may include:

  • Providing intentionally false or misleading information

  • Attempting fraudulent transactions

  • Attempting unauthorized access to website systems

  • Interfering with the website's operation

  • Abusing promotions or discount codes

  • Submitting intentionally false claims

  • Attempting to manipulate order, refund, return, or payment processes

We may take reasonable and appropriate steps to protect our customers, website, and business against fraudulent or abusive activity.

21. FRAUDULENT OR SUSPICIOUS TRANSACTIONS

We may review transactions where there are reasonable indications of:

  • Fraud

  • Unauthorized transactions

  • False or misleading information

  • Payment irregularities

  • Product substitution or switching

  • Abuse of promotions

  • Repeated suspicious refund claims

  • Repeated refused COD orders

A review does not automatically mean that a customer has committed wrongdoing.

Relevant circumstances and available information will be considered before an appropriate decision is made.

Where legally appropriate and reasonably necessary, we may delay processing, place an order on hold, cancel an unconfirmed transaction, or take other reasonable measures to protect the transaction.

Legitimate customer rights and claims will continue to be respected.

22. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Her Choice PH – Luxe Skin will not be responsible for indirect or consequential losses arising from the use of the website where such limitation is legally permitted.

Nothing in these Terms is intended to exclude or limit responsibility where such responsibility cannot legally be excluded or limited under applicable Philippine law.

Our responsibilities concerning defective, incorrect, non-conforming, or otherwise legally covered products will be handled in accordance with applicable law and our relevant policies.

23. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes in:

  • Business operations

  • Website services

  • Order procedures

  • Applicable laws or regulations

  • Other relevant circumstances

Updated Terms will be posted on our website.

Changes will take effect as stated in the updated version, subject to applicable law.

Updated Terms will not be interpreted to improperly remove rights or obligations relating to transactions completed before the applicable update.

24. GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the Republic of the Philippines.

This is without prejudice to mandatory consumer rights and protections available under applicable law.

25. CONTACT US

For questions or concerns regarding orders, returns, refunds, replacements, cancellations, delivery concerns, or other customer service matters, please contact us through our official customer service email.

Her Choice PH – Luxe Skin
Website: hcpluxeskin.com
Customer Service Email: herchoicephjobenl@gmail.com

For proper documentation, order verification, and efficient handling of concerns, customers are encouraged to submit order-related concerns in writing through our official customer service email.